Saturday, September 15, 2007

Dear Toyota,

My first car was a used '84 Corolla. My next car was a used '92 Corolla. That one got me through college. A '96 Tacoma got me to grad school and back. All three were used and still ran like a charm. I am now ready to trade in my Taco for an FJ Cruiser. This will be the first new car I've ever purchased. Perhaps it's me but I thought good faith negotiations with a salesman would lead to a sale.

I asked for quotes from the 3 closest dealerships. One never responded. I suspected you knew because I got an email from Toyota Dealership Follow-up asking if they contacted me or not.

Another dealership replied right away and we talked for a couple days about what I was looking for. Then that sales person stopped responding to my emails and phone calls.

The third dealer seemed to be genuine in trying to help me. I test drove a car and liked it. I did want to look at a couple more cars before I made a decision but I decided to go with the third dealership. I started negotiating. I don't need to see the paper to know when I'm being 'four squared'. Sadly I've seen these tricks before at used car lots. I warned the salesman not to insult me with such manipulative tactics. I made my intention to purchase the car very clear. I gave my best offer for price and we began to discuss my trade-in, my '96 Tacoma.

We had nothing more then a handshake but we agreed on $28,000 for JTEBU11F270036722 provided they could offer me $3,500. I was initially told they only wanted to offer me $3,000 but bring it in and my good buddy would try to offer me more. We could have closed today.

I'm sorry if I don't need dealer financing. I've saved 40% down and my credit union pre-approved me for a much better rate then you offer. I was clear about my trade in being a deal breaker before I drove in. I can afford this car but I'm not going to over extend. I got a sorry no can do for my trade and my salesman even tried to show me places to sell my trade in myself for even more money. I was given the brush off to stew about losing a good deal over $500. Your boy certainly knows his psychology. So do I.

As I said, I'm familiar with tricks and manipulation. I recognize when I'm getting jerked around. Before I even got home I had an email from my chum telling me not to give up. He'll call the GM on vacation and get me that $500. Then I got the voice mail that he'll do it only if I can close this deal so they can get the Tacoma out to auction by Thursday. I wish my windows in the house were as transparent as your salesforce.

I'm not in the habit of jerking people around. I don't appreciate it when I'm still being jerked around even after I've warned someone to stop. I've given Toyota three chances to sell me a car this week. So far the best experience I've had was from the dealership that blew me off up front.

I don't really expect you to do anything for me. I just wanted to say goodbye.

Labels: , , ,


Post a Comment

<< Home

Download Web Counters

Thanks for stopping by.

Email me -